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Customer Testimonials

Process Explanation: “I had no idea what they were actually going to do, however upon their arrival, they explained what they could do and why they were going to do it.”

Employee Professionalism: “All employees were polite, courteous and respectful of us, as well as our home.”

Recent response from a fire damage customer satisfaction survey (October 2019)

Cooperative and Responsiveness: “FCS worked with my schedule and came back a number of times to complete different jobs ensuring a complete service.”

Likely to Recommend: “FCS really did a great job for us. They did more than we expected and did so in a very timely and professional manner. We couldn’t be happier with them. We highly recommend them.”

“Our rugs look great! I was concerned about a dirty area under the dining table and am amazed that it looks like new! The cleaners were very professional and pleasant and did a great job! I am really pleased with your company. Everyone I have talked to was very pleasant and helpful. I would definitely recommend FCS to others.” ~J.S.

Carpet Cleaning customer review (July 2019)

In January 2017, we suffered a serious fire involving our home and two automobiles. Just after the Fire and Police left, I called Fire Clean-up Services. In less than an hour, Lucy and her amazing crew were at our home to assess the damage and made sure we were all OK. The electricity was shut off and the temperatures were expected to drop into the teens. They immediately secured their portable heaters and the very next day FCS arrived to begin the process of handling everything from removing the smell of smoke to a top to bottom cleaning and checking every inch of our home for smoke and fire damage and professionally cleaning and shampooing our carpets to look and feel new again. FCS went way above and beyond what was expected of them and they even contacted the dry-cleaning service. Our home is now better than ever and Fire Clean-up Services played a large part in our happiness. They not only performed a wonderful job but throughout the entire ordeal Fire Clean-up Services were so kind and caring. If you experience an unforeseen tragedy (I hope you don’t) or for that matter just need your carpets professionally cleaned, I would call no one but FCS.

With great gratitude and many thanks, Warren Bailey

Letter from a satisfied customer (January 2017)